btk24 Privacy Policy — Your Data, Your Rights, Our Commitment

btk24 collects personal data from players in Bangladesh through the following means: directly from you when you register an account, make a deposit or withdrawal, contact support, or participate in a promotion; automatically when you use the btk24 platform (technical and usage data); and from third-party payment processors (bKash, Nagad, Rocket, Upay, and bank partners) to facilitate payment verification. The categories of personal data we collect include:

• Identity data: full name, date of birth, national ID or passport number (collected during KYC verification).
• Contact data: email address, mobile phone number, and district or city of residence in Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial data: transaction history (deposits and withdrawals in BDT), payment method identifiers (bKash / Nagad / Rocket / Upay mobile number or bank account reference — not full bank account credentials), and account balance information.
• Technical data: IP address, device type, operating system, browser type and version, session timestamps, and geolocation data (country and city level only) derived from your IP address.
• Gameplay and behavioural data: game history, bet amounts, session durations, responsible gaming tool usage (deposit limits, self-exclusion status), and promotional activity (bonus claims, wagering activity).

btk24 does not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless specifically required by law for KYC or anti-money laundering compliance purposes.

btk24 uses the personal data we collect from Bangladesh players for the following purposes:

• Account registration and management: to create and maintain your btk24 player account, verify your identity through KYC procedures, and manage your account settings including responsible gaming limits and self-exclusion preferences.
• Payment processing: to process your deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and bank transfer; to verify that payment methods belong to the registered account holder; and to maintain transaction records as required by applicable financial regulations.
• Platform operation and improvement: to deliver the btk24 gaming platform to you, to resolve technical issues, to analyse platform usage patterns, and to improve the performance, reliability, and features of the btk24 platform for Bangladesh players.
• Customer support: to respond to your enquiries, to resolve disputes regarding game outcomes, bet settlements, or payment transactions, and to provide responsible gaming support including activation of deposit limits, session time limits, and self-exclusion.
• Legal and regulatory compliance: to fulfil our obligations under applicable anti-money laundering (AML) laws, to respond to lawful requests from law enforcement or regulatory authorities in Bangladesh, and to enforce our Terms & Conditions including detecting and acting on prohibited conduct such as fraud, multiple accounts, and bonus abuse.
• Promotional communications: where you have provided consent, to send you information about btk24 promotions relevant to Bangladesh players, including seasonal offers (Eid, Pohela Boishakh), BPL and IPL cricket betting promotions, and bonus reload offers. You may withdraw consent for promotional communications at any time by contacting btk24 support.

btk24 processes your personal data on the following legal bases:

• Contractual necessity: processing that is necessary to provide you with the btk24 gaming platform and to fulfil the agreement between you and btk24 as set out in the Terms & Conditions — including account management, KYC verification, payment processing, and customer support.
• Legal obligation: processing that is necessary to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, age verification requirements (21+), financial record-keeping requirements, and cooperation with law enforcement authorities.
• Legitimate interests: processing carried out for btk24's legitimate business interests, including platform security, fraud detection and prevention, multi-account detection, responsible gaming monitoring, and improving the btk24 platform for Bangladesh players — provided that these interests do not override your fundamental data protection rights.
• Consent: processing based on your explicit consent, such as sending promotional communications about btk24 offers relevant to Bangladesh players. Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

btk24 does not sell your personal data. We share your personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment service providers: we share payment reference data (not full financial credentials) with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other payment partners solely to facilitate your deposit and withdrawal transactions in BDT. These providers process your payment data under their own privacy policies and are contractually bound to process it only for the purpose of completing your transaction.
• Game studio providers: we share a pseudonymous player identifier (not your name or contact data) with third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) solely to facilitate your access to their games on the btk24 platform and to maintain game session integrity. These studios do not receive your full personal data profile.
• Law enforcement and regulatory authorities: we disclose personal data to law enforcement agencies, regulatory bodies, or courts in Bangladesh (and internationally where applicable) when we are legally required to do so, including in response to a valid court order, subpoena, or regulatory direction, or where disclosure is necessary to prevent or investigate suspected fraud, money laundering, or other financial crime.
• Service providers acting on our behalf: we engage third-party technology service providers (such as hosting providers, cloud infrastructure, and security monitoring services) who process personal data solely on btk24's instructions and under contractual obligations that prohibit them from using the data for any other purpose. These providers are bound by data processing agreements and confidentiality obligations.

btk24 will not share your personal data with advertisers, data brokers, marketing agencies, or any third party for commercial profiling or targeting purposes. If btk24 is acquired by or merges with another company, your personal data may be transferred as part of that transaction, and you will be notified of any such transfer and any material change to how your data is processed.

btk24 supports deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and major Bangladeshi banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. When you make a deposit or request a withdrawal using these methods, btk24 collects the mobile number or bank account reference associated with the transaction solely for the purpose of verifying that the payment method belongs to the registered account holder and to maintain the required financial transaction record. btk24 does not store full mobile banking PINs, OTP codes, or full bank account numbers. Payment authentication (PIN entry, OTP verification) is handled entirely by the respective payment provider on their own secure platform and is never transmitted to or stored by btk24.

btk24 does not facilitate or process cryptocurrency deposits or withdrawals. All transactions are denominated in Bangladeshi Taka (BDT). If you receive a communication purporting to be from btk24 requesting cryptocurrency payment or requesting your full mobile banking PIN, treat it as fraudulent and contact btk24 support immediately. btk24 will never ask for your full bKash PIN, Nagad PIN, or bank password via any channel.

btk24 uses cookies and similar tracking technologies on the btk24 platform. Cookies are small text files placed on your device that help btk24 recognise your device across sessions, maintain your login state, and improve platform performance. The types of cookies btk24 uses are:

• Essential cookies: strictly necessary for the btk24 platform to function. These include session management cookies that keep you logged in during your gaming session, security cookies that protect against cross-site request forgery, and cookies that store your responsible gaming settings (such as session time limit preferences). These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to collect aggregated, anonymised data about how Bangladesh players use the btk24 platform — such as which pages are visited most frequently, how long sessions last, and which games are most popular. This data helps btk24 improve the platform. Analytics cookies do not identify you personally.
• Preference cookies: used to remember your platform preferences such as language settings and display preferences so that you do not need to reset them each time you visit btk24.

btk24 does not use advertising or third-party marketing cookies. We do not track your browsing activity outside the btk24 platform for advertising purposes. If you wish to manage or delete cookies, you can do so through your mobile browser settings. Please note that disabling essential cookies may prevent you from using core features of the btk24 platform, including staying logged in during your session.

btk24 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and to comply with our legal obligations. The retention periods for each category of data are set out in the data table in Section 1 above. In general: identity and KYC data is retained for 5 years after account closure; financial transaction records are retained for 7 years in accordance with applicable financial record-keeping requirements; technical and session data is retained for 13 months; and gameplay data is retained for the duration of your account plus 3 years. These periods may be extended where retention is required by law, court order, or ongoing legal proceedings.

When retention periods expire, btk24 will securely delete or anonymise your personal data so that it can no longer be associated with you. If you request account closure, btk24 will process the deletion of your personal data within the applicable retention periods as set out above, except where retention is required by law or where a dispute or investigation is pending. You will be notified when your personal data has been fully deleted upon request.

btk24 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption: all data transmitted between your device and the btk24 platform is encrypted using SSL/TLS protocols. This protects your personal data, login credentials, and financial transaction data from interception in transit.
• Access controls: access to systems storing personal data is restricted to authorised btk24 personnel only, using role-based access controls and multi-factor authentication. Staff access to personal data is logged and audited.
• Secure infrastructure: btk24 platform data is hosted on secured cloud infrastructure with regular vulnerability assessments and penetration testing to identify and remediate security weaknesses before they can be exploited.
• Incident response: btk24 maintains a data breach incident response procedure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, btk24 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

Despite btk24's security measures, no internet-based platform can guarantee absolute security against all possible threats. You are responsible for keeping your btk24 account credentials secure, for not sharing your username and password with any third party, and for logging out of your account when using shared or public devices. If you suspect your account has been compromised, contact btk24 support immediately via live chat.

As a btk24 player in Bangladesh, you have the following rights in relation to your personal data held by btk24. To exercise any of these rights, contact btk24 support via live chat or email at [email protected]:

• Right of access: you have the right to request a copy of the personal data btk24 holds about you, free of charge, within a reasonable period of receiving your request. btk24 will provide this information in a clear, legible format.
• Right to rectification: if any personal data btk24 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay. You may also update certain account information directly through your btk24 account settings.
• Right to erasure: in certain circumstances, you have the right to request that btk24 delete your personal data. This right is not absolute — btk24 may need to retain certain data to comply with legal obligations (such as financial record-keeping requirements) or to defend legal claims. btk24 will explain any limitation on the right to erasure at the time of your request.
• Right to restrict processing: in certain circumstances, you have the right to request that btk24 restrict the processing of your personal data — for example, while a dispute about the accuracy of data is being resolved, or where you have objected to processing based on legitimate interests and that objection is being assessed.
• Right to data portability: where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to have it transmitted to another controller where technically feasible.
• Right to object: you have the right to object to the processing of your personal data where that processing is based on btk24's legitimate interests. You also have the right to object at any time to the processing of your personal data for direct marketing purposes.

Right to withdraw consent: where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. btk24 will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, and you will be notified of any extension.

btk24 is strictly a platform for adults aged 21 and above. btk24 does not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not register an account with btk24 or attempt to use the btk24 platform in any capacity. If btk24 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the account will be permanently closed. If you are a parent or guardian and believe that a person under your care has registered with btk24 or provided personal data to btk24, please contact btk24 support immediately via live chat or at [email protected] so that the matter can be investigated and resolved promptly.

btk24 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to the btk24 platform. When we make material changes to this Privacy Policy, we will post a prominent notice on the btk24 platform and, where reasonably practicable, notify you at the email address registered to your account. The updated Privacy Policy will be effective from the date of publication.

We encourage you to review this Privacy Policy periodically. The date at the top of this Privacy Policy indicates when it was last updated. Your continued use of btk24 after the effective date of any update constitutes your acceptance of the updated Privacy Policy. If you do not accept the changes, please discontinue use of btk24 and contact support to request account closure.

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or have a concern about how btk24 handles your personal data, please contact the btk24 privacy support team. Our team is available 24 hours a day, 7 days a week in Bangladesh Standard Time (BST, UTC+6). Contact us via live chat on the btk24 website or by email at: [email protected]

btk24 will acknowledge receipt of your privacy enquiry or data rights request within 2 business days and will provide a substantive response within 30 days. For complex requests (such as a full data access request), this period may be extended by a further 30 days, and you will be notified of any extension in advance. btk24 will never charge a fee for handling a data rights request unless the request is manifestly unfounded, excessive, or repetitive.